ITIL® 4 Practices Base: Corso e Certificazione

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	ITIL4 F	ITIL4 CDS	ITIL4 DSV	ITIL4 HVIT	ITIL4 DPI	ITIL4 DITS

Architecture Management				X		X
Availability Management				X
Business Analysis			X	X
Capacity and Performance Management				X
Change Enablement	X	X
Continual Improvement	X				X
Deployment Management	X	X		X
Incident Management	X	X
Information Security Management	X			X
Infrastructure and Platform Management				X
IT Asset Management	X
Knowledge Management		X
Measurement and Reporting
Monitoring and Event Management	X	X		X
Organizational Change Management					X
Portfolio Management			X	X		X
Problem Management	X	X		X
Project Management
Relationship Management	X	X	X	X
Release Management	X			X
Risk Management				X
Service Catalogue Management			X
Service Configuration Management	X
Service Continuity Management				X
Service Design		X		X
Service Desk	X	X	X	X
Service Financial Management						X
Service Level Management	X	X	X
Service Request Management	X	X	X
Service Validation and Testing		X		X
Software Development and Management		X		X
Strategy Management						X
Supplier Management	X		X
Workforce and Talent Management						X

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