1.1 The Basics of Six Sigma
- 1.1.1 Meanings of Six Sigma
- 1.1.2 General History of Six Sigma & Continuous Improvement
- 1.1.3 Deliverables of a Lean Six Sigma Project
- 1.1.4 The Problem Solving Strategy Y = f(x)
- 1.1.5 Voice of the Customer, Business and Employee
- 1.1.6 Six Sigma Roles & Responsibilities
1.2 The Fundamentals of Six Sigma
- 1.2.1 Defining a Process
- 1.2.2 Critical to Quality Characteristics (CTQ’s)
- 1.2.3 Cost of Poor Quality (COPQ)
- 1.2.4 Pareto Analysis (80:20 rule)
- 1.2.5 Basic Six Sigma Metrics: including DPU, DPMO, FTY, RTY Cycle Time; deriving these metrics
1.3 Selecting Lean Six Sigma Projects
- 1.3.1 Building a Business Case & Project Charter
- 1.3.2 Developing Project Metrics
- 1.3.3 Financial Evaluation & Benefits Capture
1.4 The Lean Enterprise
- 1.4.1 Understanding Lean
- 1.4.2 The History of Lean
- 1.4.3 Lean & Six Sigma
- 1.4.4 The Seven Elements of Waste: Overproduction, Correction, Inventory, Motion, Overprocessing, Conveyance, Waiting.
- 1.4.5 5S: Sort, Straighten, Shine, Standardize, Self-Discipline
