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The full list of documents, organised in line with the ISO/IEC 20000:2018 standard are listed below – all of these fit-for-purpose documents are included in the toolkit. The complete document set will be available to download immediately after purchase. The templates are generic and can be applied to any organization, regardless of its type, size, industry, and product/services it provides.

Our expert consultants have developed this Kit to help you achieve certification quickly and effectively. It contains documented information (manual, policy, procedures, templates) covering all ISO 20000:2018 requirements:

Fully editable templates
Written in plain language, easy to understand and implement it in-house
Quick way to achieve certification
Files immediately available to download

Frequently Asked Questions

Tempo di Elaborazione Ordine
L'elaborazione dell'ordine potrebbe richiedere fino a 6 ore (normalmente 15 minuti), poiché lo facciamo manualmente. All'attivazione invieremo un'email. Vi preghiamo di attendere e non preoccuparvi; in caso di ritardo, vi invitiamo a contattarci tramite chat o email a info@bitil.com

Clause 4

Internal and External Issue Tracker
Interested Parties
Global System Map
Scope
SWOT

Clause 8

Process Template
RACI Matrix
Report Template
SIPOC
Service Requirement
Other Parties
Service Catalogue
Configuration Items
Customer, users and other interested parties of the services
Service Complaints
Service Level Agreement
Disputes
Contract with External Supplier
Agreement with Internal Supplier or Customer acting as a Supplier
Capacity Requirement
Change Management Policy
Change Request
Service Design
Acceptance Criteria
Types of Release,
Incidents
Major Incident Procedure
Service Request Fulfillment Procedure
Service Request
Known Errors
Problems
Service Continuity Plan
Information Security Policy

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