ITIL® 4 Strategist Direct Plan and Improve eLearning+ with exam

Objectives

The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

Who it is aimed at

It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

Contents

Introduction

• Why direction, planning, and improvement matter 
• Direction 
• Planning 
• Improvement 
• The role of measurement and reporting 
• Direction, planning, and improvement of the ITIL SVS 
• Applying the guiding principles 
• Value, outcomes, costs, and risks in direct, plan, and improve 
• Direction, planning, and improvement for everyone 

Strategy and direction

• Strategy management
• Defining the structures and methods used to direct behaviours and make decisions 
• The role of risk management in direction, planning, and improvement 
• Portfolio management: a key decision-making practice 
• Direction via governance, risk, and compliance 

Assessment and planning

• Basics of assessment
• Basics of planning 
• Introduction to value stream mapping

Measurement and reporting

• Basics of measurement and reporting 
• Types of measurements 
• Measurement and the four dimensions 
• Measurement of products and services 

Continual improvement

• Creating a continual improvement culture 
• Continual improvement of the service value chain and practices 
• Continual improvement in organizations 
• The continual improvement model 
• Using measurement and reporting in continual improvement 

Communication and organizational change management

• Basics of effective communication 
• Identifying and communicating with stakeholders 
• Basics of OCM 

Developing a service value system 

• Adopting the guiding principles 
• Centre of excellence for service management 
• The four dimensions of service management in the SVS

Bringing it together

• Modern leadership 
• Using the guiding principles for direction, planning, and improvement