There’s a dogmatic view that every complex, IT service management problem has a single root
In IT service management (ITSM) the IT incident – typically – is a transaction: something that comes in,
Achieving the ITIL® Expert level was the culmination of years of learning, applying the knowledge, pursuing
Is ITIL® 4 just about IT? This is something I’ve been hearing more often since working
After working in the industry for more than 20 years, I generally have a holistic view of
In large, multinational companies there has been a shift in IT Service Management (ITSM) strategies because
One year ago, many organizations had to send their employees to work from home. But what
Two new ITIL® 4 extensions modules are being developed in the next quarter:
ITIL® 4
Welcome to 2021, where the need for office space is scrutinized, commuting has decreased dramatically and people
How does the level and nature of risk in IT and service management in the pre-digital
