Is your ITSM process lacking a collaborative approach?
“According to Claudio Restaino, Traditional IT Service Management practices assume SINGLE central control over service management processes, hardly addressing
In the age of DevOps, getting an ITIL certification isn't as crucial as it once was. But there are still reasons for becoming ITIL-certified. If there
PeopleCert has recently announced the following changes for AXELOS examinations, as of 1 February 2022:
1. Online Proctoring as the only exam delivery method
Aiming to further enhance
The ITIL 4 Extension Modules are the latest additions to the ITIL 4 Framework. The ITIL 4 Extension Modules extend the main ITIL 4 framework and provide organisations with the guidance to address
How mature is the service management office (SMO) concept in 2021 and how can ITIL® 4 give organizations the foundation for an effective SMO?
Managing projects well requires a proper approach: a method that supports you and makes things easier to handle, as change initiatives are difficult enough already.
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After working in the industry for more than 20 years, I generally have a holistic view of IT and how it interacts with a business, adding value
In IT service management (ITSM) the IT incident – typically – is a transaction: something that comes in, generates a ticket, someone takes an action and “spits” it
Digital transformation has provided the catalyst for change in lots of organizations, yet underneath any transformation is a project.
A great
My first exposure to project management – while studying engineering at university – was overwhelming.
In my penultimate year on the course, we
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An essential part of best practice programme management, as expressed in Managing Successful Programmes (MSP®), is to ensure that the outputs and capabilities created by the
The volatility dimension of the Volatile, Uncertain, Complex and Ambiguous (VUCA) world promises frequent, rapid and significant change.
And, as well
Bringing IT-centric skills to delivering IT projects is no longer enough for professionals working in the field.
Project management skills are
In large, multinational companies there has been a shift in IT Service Management (ITSM) strategies because of the blurred lines between business and IT and a
